Return and Refund Policy
Overview
At GN Enterprises, customer satisfaction is important to us. We carefully inspect all products before dispatch to ensure quality and accuracy.
Due to the nature of ethnic apparel and international shipping, our return and refund policy is designed to be fair and transparent for both customers and our business.
Order Cancellation
- Orders can be cancelled within 24 hours of order confirmation
- Cancellation requests must be sent via email to support@gnenterprises.net
- Once an order has been processed or shipped, it cannot be cancelled
Approved cancellations will be refunded to the original payment method.
Returns Eligibility
We accept returns only in the following cases:
- The item received is damaged
- The item received is defective
- The item received is incorrect (wrong product)
Returns are not accepted for:
- Change of mind
- Size or fit preferences
- Color variation due to screen differences
- Items damaged due to improper handling after delivery
Return Request Process
- Customers must contact us within 48 hours of delivery
- Requests must be emailed to support@gnenterprises.net
- Clear photos or videos of the issue must be provided for verification
Once approved, we will guide you through the next steps.
Return Shipping
- For approved returns due to damage, defect, or incorrect item, return instructions will be provided
- Customers are responsible for safely packaging the item for return
- Return shipping timelines and methods will be communicated on a case-by-case basis
Refunds
- Once the returned item is received and inspected, refunds will be processed within 5–7 business days
- Refunds are issued to the original payment method used at checkout
- Shipping charges (if any) are non-refundable
Exchanges
At this time, we do not offer direct exchanges.
If eligible, customers may request a return and place a new order separately.
Customs, Duties & Non-Delivery
- Customs duties or import taxes (if applicable) are the responsibility of the customer
- Refunds will not be issued for delays caused by customs clearance
- If a shipment is returned due to refusal to pay customs duties, the order will not be eligible for a refund
Contact Us
For any questions related to returns, refunds, or cancellations, please contact:
Email: support@gnenterprises.net
We aim to respond to all enquiries within one business day.